What GDPR means when using a TCMA platform

This post is part of a series in which we explore how GDPR affects the channel, especially when using marketing automation tools. As we’re not legal experts, please consult with your own legal experts for specifics about your situation. 

Through Channel Marketing Automation (TCMA) platforms make GDPR compliance trickier as partners market their vendors to their (the partner’s) customers. Partners of vendors may resell their vendor’s products to the partner’s own customers or may service their vendor’s products. Depending on the type of relationship the partner has with the vendor, the partner’s customers may not know about the vendor. This is most common in reseller relationships in which the partners resell the vendor’s products to their own customers. 

Depending on how the TCMA platform is set up, this could mean that to be GDPR compliant, all the parties including the partner and vendor must get consent from the contact in order for the platform to process their data. In this case, the platform is acting as the data processor meaning that it is handling the contact’s data on behalf of the partner and vendor. 

What is GDPR? A quick refresher

The General Data Protection Regulation (GDPR) Act protects the personal data of European citizens and residents. It applies to everyone handling this data even if they aren’t located in Europe themselves. The key aspect of this act for the channel is that consent must be obtained before anything can be done with the personal data of European residents and citizens. 

Why does GDPR matter to the Channel?

In the channel, there are typically 3 parties involved in obtaining, using, and storing this data. They are the vendor, the partner, and a channel marketing automation company, such as xAmplify. Typically, this means that the party marketing to the contact must obtain the contact’s consent. In this case, this responsibility would fall on the partner. This obtained consent must be stored in each party’s records. 

For more information on this, see our Why GDPR is Important to the Channel post.

What is TCMA and how does the Channel use it?

Marketing Automation is the process of using technology to automate repetitive tasks such as sending emails, posting on social media, and more. It can also be used to personalize marketing campaigns such as addressing each campaign to a specific person. All of this personalization and automation make it easier to keep in touch with existing customers and to reach new ones. This makes marketing operations easier and frees up your sales and marketing teams to spend their time doing more important things such as market research and selling. 

Through Channel Marketing Automation is marketing automation for the channel. It allows vendors to share their marketing content via their partners to their (the partners’) customers. It also allows partner leads to be shared with vendors. 

How GDPR matters with TCMA

Depending on how data is stored in a TCMA platform, customer data could be potentially visible to people who don’t have consent to view that data. This could be due to permissions being assigned incorrectly where users of the platform can see data that they shouldn’t have access to or the appropriate consent was not obtained from the customer

When a partner uses a TCMA, they are marketing their vendor’s content to their customer. This means the customer must provide clear consent to receive marketing communications. Depending on the platform architecture, terms of service, and privacy policy, the customer may need to opt-in to receive communications from both the partner and vendor. 

Under GDPR, the customer must be aware of how their data is being used, stored and how it will be removed if requested. Therefore, the partner-vendor relationship has to be described in the terms of service and privacy provided to the customer. This ensures that the customer understands who could potentially have access to their data and how it will be used by the partner, vendor, or both. 

Contacts need to know what their data will be used for and the process for removing it if they ask. They also need to know how their data will be linked to analytics such as open rates. 

When looking for a TCMA platform, vendors should consider the following factors. 

  • Is customer data isolated? Who can access the data and how? 
  • How long is consent valid for? Does the consent have to be renewed? Is consent by the person uploading data into the platform?
  • How long is data stored on the platform? How are removal requests processed? 
  • How can contacts opt out of having their data stored on the platform? How is data scrubbed?
  • Are unsubscribe links embedded in all marketing materials and communications? Do customers have an easy way to remove themselves from the list?
  • How is data audited? 
  • What is the process for transferring data? 

All of these factors should be considered before the vendor moves forward with selecting a TCMA platform. If the vendor selects a platform without thoroughly considering these factors, they may run the risk of violating GDPR. The vendor also needs to ensure that they and their partners are implementing GDPR best practices such as:

  • Creating an audit trail for customer consent
  • Establish compliance procedures
  • Understanding the data processing infrastructure

The partner-vendor contract with GDPR

Under GDPR, both the partner and the vendor need to get the customer’s consent before doing any marketing. This will depend on the terms of service, the platform used, and the data architecture of the platform. As a result, both the vendor and the partner may be responsible for that customer data. The partner-vendor contract should clearly convey this as since both parties are responsible for customer data, they are responsible for any potential GDPR violations as well. 

Conclusion

Under GDPR, TCMA platforms must isolate customer data and only allow those authorized to access it. When obtaining customer consent, it must be made clear that the customer’s data will be processed/stored in a TCMA platform and they (the customer) may be marketed to by both the vendor and the partner. Finally, the partner-vendor contract must be adjusted to convey that both the partner and the vendor are responsible for the handling of customer data. 

The True Cost of Creating Your Own Channel Marketing Automation

Did you know that creating a complete marketing automation stack by yourself will cost you more than you think each month? And this isn’t the cost of building an entire marketing automation platform yourself. That would cost a lot more in time and money. We took a look at some of the most common marketing automation tools out there and, based on our research, estimated the monthly costs of each. We also factored in the additional costs of using it with your partners. 

What you need to make your own marketing automation system

Have you ever looked at marketing automation software and considered doing it yourself? There are a lot of tools that handle various aspects of automation, and they also offer integration with each other. So, in theory, it shouldn’t be too difficult to put everything together.

Your marketing automation stack

A basic marketing automation platform offers email marketing, social media marketing features, learning material, a dashboard and sometimes landing pages and video. 

The optional features like landing pages and video make it easier to create, host, and easily share these content types with your partners and customers. Email marketing automation makes it easier to set up emails and send them at the right time. Social media marketing features allow you to manage multiple accounts in a single place and post to all of them at once. You’ll also need learning material, especially to teach your partners about your products. Automation can help you keep track of your partner’s learning progress. Finally, having a dashboard pulls everything together so you can see all of your data in one place. 

To put all of this together, you will need a minimum of 6 separate platforms that, hopefully, integrate with each other. Specific platforms such as Hootsuite, which offers social media features, help you automate a specific piece of your marketing. This is great if all you need to do is automate that one marketing piece. But, you’ll probably want to automate most of it. 

Factors you need to consider

There are several factors you need to consider when setting up your own marketing automation stack. 

  • Price
  • Training time
  • Your set up time 
  • Integration time and management
  • Your partners time
  • The MDF costs for your partner’s tech stack

The first factor you need to consider is obviously price. Buying individual platforms will be a lot more expensive than buying just one. Here’s a rough estimate of costs you can expect to see: 

TypeExample PlatformPrice
Social MediaHootsuite$129/month (3 users)
DAMBox$35/month/user
LearningTalentLMS$129/month (100 users)
Landing PagesInstapage$299/month
Email SendGrid$250/month (30k emails)
VideoWistia$99/month (10 vids + $0.25/vid/month)
DashboardSisense$200/month
Total$1,141 minimum

The cost per platform varies greatly. Some of these costs include users and some of them do not. If the number of users/emails/videos you need is greater than what the plan calls for, you’ll naturally pay more. 

But, price is just one factor in setting up the stack. You also have to consider the amount of time it takes to learn and adopt all of these platforms. You may have to spend weeks training all of your partners on each of them. Some of these platforms may offer training, but that’ll most likely be an additional cost. You’ll also need to coordinate schedules, which takes time out of your day. You may also need to get executive buy-in, which means you’ll be spending time trying to justify why you need all of these platforms when you could be doing more important work instead. 

There are also integration costs to consider as well. In some of these plans, the number of integrations is limited and you may need to purchase the higher tier to get the integrations you need. And once you integrate them, you can only use them for a certain period of time before the integration permissions expire and you have to renew the permissions. Depending on how things are set up, this could take a few hours to an entire day. 

You may also need to pull your IT team away from their work to help with the integration, especially if it needs admin permissions. This takes them away from their own important work which could potentially slow progress on your company’s next big project. 

Your partners will also need to set up these automations on their end, so they may be asking you and your IT team for help. This means you and your IT team may have to balance your partners’ requests for help with your own company requests. This can result in partner requests not being answered on time which leaves partners feeling neglected. 

They may also submit MDF requests for the licensing costs as your plan most likely won’t cover them. This takes money away from lead generation activities your partner may be doing such as hosting webinars and attending trade shows. This may result in you needing to increase your total MDF budget which can potentially result in additional costs. 

Why use a platform built for channel marketing automation?

Creating your own marketing automation stack is expensive, in terms of both money and time. Costs add up quickly, and those costs only increase with a large partner program. Basic marketing automation platforms tend to have everything you need for marketing automation and can save you thousands in monthly and annual costs. They can also save you time and effort and allow you to focus more on your partners than on setting up and managing your own marketing automation stack. 

Take us, for example. We are a marketing automation platform specifically designed for the channel marketing space. 

We give you:

  • Video hosting 
  • Landing page and PDF creation
  • Social Media marketing features 
  • Customized dashboards for you and your partners 
  • Unlimited storage for all of your sales and marketing content
  • Email campaigns, video campaigns, event campaigns, landing page campaigns, and social media campaigns
  • A built-in LMS
  • Single Sign-On
  • Unlimited users for you and your partners

Most marketing automation platforms tend to be all-inclusive in their pricing model. This is a lot more affordable than being charged for multiple platforms and multiple features. 

You’ll also save time as you and your partners only have to learn one platform instead of several. You won’t waste time checking if all of your platforms are compatible with each other. You also won’t have to keep track of when you need to renew your integration permissions as all of the features you need are contained in one single platform. 

You also don’t need to remember more than one login as most marketing automation platforms come with Single Sign-On, so you can access them using just your company login and password. With a platform made for marketing automation, you’ll save yourself money, time, and the frustration of having to keep track of all the different platforms you’re using. 

When you buy a channel marketing automation platform, you get unlimited users for both you and your partners. This means that everyone on your team and your partners’ teams can have an account on the platform without incurring any additional costs. It’s all included. This means that your partners can stop submitting MDF requests for licensing costs and go back to submitting MDF requests for lead-generating and other development activities. 

For more information about how marketing automation can help your business and how much you can save by using xAmplify, schedule a call

Conclusion

Marketing automation is a great way to make marketing easier for you and your partners. But trying to create your own marketing automation stack often defeats this purpose. Creating your own stack will likely cost you a lot in time and money. You’ll need several platforms to do the work of a dedicated marketing automation platform, and you’ll need to purchase additional licenses for the number of additional users you have. 

A basic marketing automation platform does the work of many, saving you time and money. as you typically pay for the platform plus a set number of contacts. There’s no need to worry about incurring additional costs as your number of contacts increases. Unlimited users are included.  

So, ultimately, you can choose to individually set up your marketing automation using different platforms, in hopes you can easily integrate across them all, or you can simply save yourself hours of unnecessary work and potentially thousands of dollars by using a designated channel marketing automation platform. 

Why Your Company Needs Channel Marketing Now

I’ll tell you the answer straight away: channel marketing creates a revenue opportunity three times larger than whatever you’re doing now. When you think of sales, channel marketing probably doesn’t enter the logic tree in your mind. You probably think any given Company has a Product or Service that they market directly to their Customers. Their Customers buy from said Company and use their Product or Service. 

And it looks something like this:

direct-sales-flow

What’s shocking is that this type of sales (direct sales) accounts for only 25% of global commerce, as estimated by the World Trade Organization. The whopping majority — 75% — of sales happen an entirely different way. 

What is Channel Sales?

This 75% share of the global marketplace is selling to customers indirectly, in what’s called channel sales. This means they sell through channel partners, such as resellers, value-added resellers, distributors, referral partners, independent software vendors, and a few other types. Generally, these partners have a large, established customer base and a trust relationship with end-users that a manufacturer can leverage to their advantage. And it’s a two-way street for resellers—the retailer needs the product because otherwise they’d have nothing to sell!

For instance, a manufacturer like Honda doesn’t sell cars directly to consumers. Instead, independent dealerships open up shop and ship in Hondas from Tokyo to sell to the end customer. In another example, a company like TOMS shoes uses both direct and indirect sales to get their product into consumers’ hands (and onto their feet). You can find TOMS at several retailers and department stores along with a variety of other indirect offerings. But you can also go to the TOMS flagship store in Venice Beach California, and other TOMS stores, to buy directly from the maker.

Not all companies are oriented to channel sales and thus are not in need of channel marketing. For instance, a nail salon, a restaurant, or a tattoo shop wouldn’t sell through channel partners. These types of companies will always sell directly to the consumer.

However, many companies that can sell indirectly just aren’t doing it. They may not understand that channel sales opens up an entirely new revenue stream with far more potential customers than can be reached through direct sales. 

And that looks something like this:

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Channel marketing is to indirect sales as marketing is to direct sales

I repeat, channel marketing is to indirect sales as marketing is to direct sales. Think about that. In today’s inundated marketplace, no company can reach its customer base without a solid marketing effort. 

And when it comes to direct sales (again, only 25% of the worldwide sales pie), there are billions of marketing dollars allocated, and thousands of software solutions adopted, agencies hired, and advertisements placed. There are CMOs and SVPs and DOMs running huge teams of marketers, from your content managers to your email experts, plus your social media leads, an array of copywriters for long-form and short-form content, not to mention the team of designers responsible for your visual brand identity. And this doesn’t even include the people working at those software companies and agencies who help run this well-oiled direct marketing machine.

When it comes to indirect sales (again, the far larger 75% majority), most companies don’t even know where to begin. Perhaps this is why so many companies that can sell indirectly aren’t doing it. They don’t have the bandwidth or the knowledge base. 

There’s not nearly the breadth of agencies and software solutions available for indirect sales as for direct, and advertising through channel partners is a mystery. Thus, companies allocate far fewer resources and money to channel; it’s like a can of worms most brands are afraid to open. Instead, they try a half-baked, low-risk, manual approach bound for failure or just stick to what they know: direct sales. Rather than really trying to understand channel marketing, rather than devoting some R&D budget to figuring it out, they mostly avoid it…and they continue missing out on that 75% of the marketplace. 

Channel marketing software versus direct marketing software 

Reflecting the comparable ease of direct sales is the high number of resources the industry has produced to generate direct sales leads, automate direct communications, and track that customer data. There are hundreds of thriving CRMS and marketing automation tools to serve this purpose. Why is this so? Because data is the key to selling and automation is the key to delivery at scale. We can follow this same logic for channel marketing, and just add ease of use as the key to getting partners to participate in a co-marketing effort with your brand.

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Fortunately, there are through-channel marketing automation (TCMA) solutions on the rise to fulfill these keys to success, but not all are created equal. If you’re ready to dive into channel sales, it’s important to know what you should be looking for when choosing a TCMA platform. Take the time to watch a number of demos and make sure you ask the right questions during those meetings.

If adopting a software solution still sounds overwhelming, try checking out a full service offering like xAmplify Sail. With this offering, we at xAmplify leverage our cutting edge software to act as your full service channel marketing team. So if you don’t find a product that’s right for your company, perhaps try a service to do it all for you. In any case, with the right resources in place, channel sales is likely to be a massive revenue driver for your brand. 

cta-grow-my-channel-sales

Choosing a TCMA Platform: How to Know Who, When, Why, and Which

A surprising number of indirect sales companies still function manually when it comes to co-marketing with their resellers, and have yet to adopt a TCMA platform (through-channel marketing automation platform). This seems to be most common among SMB and mid-levels unable to allocate budget to a solution and not quite foreseeing how a solution will actually enable them to rapidly scale. Lack of knowledge about evolving tech creates a huge missed opportunity.

These companies are blind as to:

  • The “who” (who needs TCMA?)
  • The “when” (is it time for my company to adopt a solution?)
  • The “why” (why do I really need this?)
  • And the “which” (which platform do I choose?)

Sound familiar? Then let’s fill in those blanks with an overview of the who, when, why, and which of channel marketing tools.

Who needs a channel marketing automation solution?

If you sell through indirect channels via resellers, distributors, ISVs, or VARs, you fit the “who” profile of a company in need of channel marketing automation. Doesn’t matter if you’re an SMB, mid-level, or enterprise. You fit the profile because these solutions are designed to help companies like yours scale your channel sales program, increase partner participation, extend your reach, and bring in more revenue via indirect pipelines.

When not executed through a TCMA platform, channel sales is an excruciating, overwhelming endeavor. If this overwhelm also sounds familiar, you’re not alone. In fact, many SMB and mid-level companies don’t have a structured partner program in place because they’re limited by time and headcount. Things operate on a fly-by-the-seat-of-your-pants, day-to-day basis dealing with partners, and long term growth hasn’t made it into the business plan yet.

For companies that live on both direct and indirect sales, many of them just say “forget it” to channel strategy altogether. It’s too labor-intensive and tedious to build. So they focus on direct sales instead.

When should I adopt a TCMA platform?

For those who are trying to maintain a partner program, but have yet to adopt a technology solution, channel sales is a daily struggle, with looming pressure to close deals fast rather than nurture the pipeline, and a scramble to put out fires as they constantly catch. If this—yet again—is familiar, if channel sales is a cumbersome process you’re thinking about giving up on, then your answer to “when” is NOW.

The pain and struggle you’re suffering is totally avoidable and a solution would be incredibly low cost compared to the return on investment. Let’s put it this way… A day in the life of a channel sales organization that hasn’t yet embraced through-channel marketing automation might go something like this:

You blast an email with a new asset to every partner. You don’t have analytics in place to see who opened it, much less who’s leveraging it for redistribution. You cross your fingers and hope a sale comes in through a partner. When few or none do, you reach out over the phone… One. Partner. At a time… to find out how it’s going. Did you get my email? Did you download the asset? Did your designers add your logo? Our designer left a whitespace for your logo. Are you going to redistribute the asset? The sale ends Friday, so we need you to redistribute no later than tomorrow. How many prospects will you send it to—is there any way you can track opens and report back to me?

Gasp! (Coming up for air).

Talk about exhausting. No wonder most SMBs and mid-levels have given up! Imagine having that conversation twenty times a day. Your partners would start avoiding your calls, stoking a whole new bunch of fires.

Besides being an exhausting and off-putting channel marketing strategy, the manual way is inefficient. Hours of time have been wasted in this instance, and likely with little yield. A TCMA platform would have deployed that initial asset, had the metrics to track it to and through partners to show who’s redistributing and to reveal the desired open rate downstream. And it would have taken a fraction of the time for both the vendor and the partner.

If a day in this life sounds like a day in your life… it’s time to stop struggling.

Why do I need automation for channel sales?

If you’re in channel sales and don’t have a through-channel marketing automation tool in place, why you need one should be implicit by now. But if you’re still not convinced, let’s look at some numbers.

  • 75% of global sales are made through indirect channels. Your marketplace opportunity is massive. But…
  • Only 20% of partners typically deliver 80% of channel sales for their vendor source.
  • That means 80% of channel partners aren’t doing much, because they need more than a phone call from you hounding them about redistribution. They need more than an email with a single asset and a whitespace for their logo. They need their hands held.
budget-for-channel-marketing-automation-is-necessary
Allocating budget to a channel marketing automation tool is critical for channel sales growth.

If you hold their hands, or use the right automation tool to hold their hands for you, you tap into that inactive 80% of partners. Get those guys and gals pushing your message to their customers, and your sales will start to skyrocket.

Ultimately, a new TCMA platform in the marketing tech stack will not only pay for itself, it will save you time, scale your partner program, and drive revenue. That’s why.

…But only if you nail the “which” part….

Which solution does TCMA the best?

There are a dozen or more platforms out there claiming to be TCMA tools. Many of them are portals and/or PRMs (partner relationship managers) that have been around for several years, and have retrofitted their platforms to “automate” co-branded messaging.

If your main need is real automation, through and through, then be extremely judicious when you come across companies like this. Until very recently the standard channel marketing practice was to hire one of these portals or PRMs as a common ground for vendors to store content—from whitepapers, to logos, to price sheets, to design assets. These platforms would deploy an email to partners letting them know when the vendor added something new, so partners were aware they could come collect.

And that was about as far as the automation went. From there, it was up to partners to log in to the portal (a single space shared with the vendor and other partners), download the content, add their own logos, upload and configure the campaign in whatever emailing software they were using, and redistribute.

There was still a ton of work required on the part of the partner. And there were still no metrics for the vendor. Not entirely helpful.

As this problem became more and more evident and technology evolved, new solutions started to emerge. Some are cohesive tools with end-to-end content storage, automatic co-branding, same-platform email functionality, and metrics included. This type of platform provides each partner with their own individual user instance, login, and dashboard so that list uploading and segmentation are secure and unlimited—which renders metrics and redistribution more accessible than they’ve ever been.

However, for PRMs and portals that existed previously and have now retro-fitted outbound automation (the email delivery and metrics aspect of co-marketing) the fact that they still simultaneously function in their old capacities makes them largely faulty; partner list uploading and same-platform email deployment are not compulsory, meaning metrics are non-comprehensive and unreliable.

If simple, end-to-end automation is what you’re looking for, schedule a demo with xAmplify, which was created at the turn of the TCMA revolution and designed specifically for through-channel marketing automation, not to function as a portal.

cta-grow-my-channel-sales

How to Forecast Your Channel Sales Inventory and Save Billions

Industry is undergoing a huge change. A new era of business is being ushered in for supply chain management, with the adoption of industry 4.0 applications. These applications have the metrics insight to change the game when it comes to channel sales inventory, eradicating “just-in-case” warehouse supply and letting “just-in-time” inventory rule. Less waste, stable pricing and more profit.

The first companies to embrace this change and adopt this shifting technology will be the winners of tomorrow. They’re the ones using today’s cloud technology and software automation to communicate and forecast across inventory, manufacturing, and distribution. They’re the ones shrinking inventory margins and making optimization and streamlined corporate behavior necessary.

These companies will not only compete more effectively in the marketplace with better marketing insight and customer behavior analysis—they’ll also save up to billions of dollars per year by having more accurate sales attribution data than ever before.

“Just-in-case ” vs “just-in-time” inventory

Just-in-case inventory is used by manufacturing companies that lack the ability to accurately forecast sales. They have to determine how much product they need to meet demand with the projections they have, which are based on incomplete data, economic patterns, or industry predictions. In other words, these numbers are estimates at best. Furthermore, they do not account for the demand of through-channel marketing, which results in indirect sales. A company that is unable to accurately forecast sales generated via channel marketing ends up producing this just-in-case inventory. This surplus results in wasted resources and warehousing space, and erodes the value of current inventory with the inevitable need to move that surplus product.  

Alternatively, a company able to accurately forecast by leveraging comprehensive, through-channel metrics allows their business operation and supply chain to become one well-oiled machine. This results in producing far more just-in-time inventory. Just-in-time inventory is the most optimal position for a company. Before automation, IoT, AI, and data management applications, just-in-time inventory was almost impossible to achieve at the enterprise level. Today, just-in-time inventory is possible for all companies no matter their size, as long as the right metrics tool is in place.

The TCMA solution to your “just-in-case” supply

To put it simply, when the supply chain knows where both direct and indirect sales are coming from, they will know how much to supply. How can one get that kind of information? TCMA.

Supply chain teams with an optimal tech stack leveraging true automation can close the gap on just-in-case inventory by capturing comprehensive, through-channel data. And with the industry 4.0 era, there are TCMA software platforms with metrics features that not only track partner opens and redistribution of marketing materials, but also track and collect data on downstream customers. This indirect sales activity can be harnessed further upstream with the right visibility.

More accurate channel sales attribution, more profit

Furthermore, the fact that leads, opportunities, and deals are properly attributed with trackable data also resolves channel conflict across the board. With no channel conflict, companies know exactly where sales are coming from and what volume to expect. These supply chain companies will eventually incorporate revolutionary TCMA tools like xAmplify into their product management to accurately forecast supply and save billions of dollars they would otherwise waste on surplus. Change is constant, and innovation is key.

With the use of a full force TCMA platform, supply chain companies can see immediate snapshots of the health, inventory, and up-to-date manufacturing and production issues. Having insight will help streamline shipping and warehousing, resulting in the most optimal inventory outcomes on a day-to-day basis. The companies that are most efficient will have an inherent competitive advantage over their competition.

4 Ways to Onboard Channel Partners Faster and Boost Sales Sooner

It’s not easy to onboard channel partners. But when your partners succeed, you succeed. Quick and effective onboarding of partners is a big indicator of long term success for any channel program. Fast, successful onboarding means more revenue, greater ROI in every channel partnership, and higher retention. Thus, prioritizing your partners when you adopt a new TCMA tool is particularly crucial. It’s not enough to sign up for a platform, then dole it out to channel partners and expect them to invest the time and budget in learning how to use it.

Vendors need to be there every step of the way to ensure the investment in a promising new piece of tech can realize its full potential.

Making channel partners a priority

According to CSO Insights, one-fourth of vendors or manufacturers say partners take a year or longer to become active in their channel marketing strategies. So… a whopping 25% of indirect sales companies and/or teams land new partner contracts—and then allow them to go stale for more than 12 months. Why put in all that effort to land a new strategic channel partnership, only to let it slip through the cracks?

With 75% of global sales being transacted through indirect channels, this hands-off behavior squanders a valuable resource. It not only wastes the partner relationship, it also inevitably misplaces MDF among the channel sales and marketing team, and undermines their value add to the organization (which may also have a direct sales team they’re competing with).

This painful 12-month onboarding turnaround can be easily fixed. The problem we’re facing is the disconnect between vendors and partners, resulting in a deficit of knowledge, access, and capability for partners. From our research and conversations with customers, this all stems from a combined lack of 1) the proper marketing tools, 2) product and application training, 3) communication and 4) quality control.

Let’s tackle these one by one:

1) Proper channel marketing tools

Having the right tools to help onboard your channel partners swiftly and easily makes a world of difference. There are TCMA platforms designed to take this burden off your hands and do the heavy lifting on your behalf. Our own platform, for one, completely automates the through- and to- channel stream of communication, making it friendly and intuitive for partners to participate. Not only that, but our platform has onboarding training built in for vendors and partners.

In other words, the platform itself has a number of step-by-step tutorial videos within its dashboard to show users how to upload contacts, segment lists, upload content, create beautiful email templates, launch campaigns, share data, and review metrics.

Using our platform or another such TCMA tool will pay for itself—and much, much more.

2) Solution and application training

If you’re using a PRM or partner portal, odds are the solution doesn’t come with onboarding materials, so you’ll have to do this part yourself. It sounds like a lot of work, but just think—you’ll be expediting the 25% of partners who’d take a year or more to push your product to market in a world where 75% of global sales are indirect. Taking the time to produce partner success content is worth the investment.

Allocate a budget, a team, and a month of development to creating process documents, videos, and other training materials to send to every new partner. Schedule Lunch and Learns to get them excited about pushing your product and to answer any questions. Effectively training partners on how to leverage the collaboration tools you’ve put in place only makes it easier for them to consistently redistribute, extend your reach, and increase their own revenue as well as yours.

3) Communication with channel partners

Talking to people one on one goes a long way. Not only does it make people feel valued, but it also allows for personal pain points to be expressed and received. Use the metrics features of your marketing automation tool to check in on who’s redistributing your marketing collateral. (You should be using this anyway to determine priority partners and high-impact campaigns.) Reward the active participants with SPIFs, and reach out to the ones who aren’t participating to learn what’s holding them back. This leads us to quality control…

4) Quality control for the channel partnership

When you see certain partners aren’t participating in your co-branding efforts, follow up. Get feedback and find out what pain points are keeping them from participating. Then take that feedback to heart and try to fix the problem.

And if the PRM or portal you’re using doesn’t offer comprehensive partner and downstream metrics, it may be time to upgrade your tech stack to one that does. (Like xAmplify. 🙂 Just sayin’.)

3 Ways to Gain and Retain More Channel Partners with TCMA

The partner experience should be at least as important to your channel management team as customer experience is to your company. But how do you ensure that all your channel partners feel valued, supported, and important even as you scale your program? Your channel program must always be expanding to cover the turnover of partners leaving or the lack of engagement from a percentage of partners (that 80/20 rule generally applies accurately to channel partners, although true TCMA has the power to change this). And yours certainly isn’t the only channel program they’ve signed up for, which is why your program needs to be one of the best.

You need to support and empower your partners with clear sales enablement tools, mutually beneficial co-branding material, up-to-date content and regular communication, all the while making it easy for them to engage and redistribute. Simply put, deliver your co-branded strategy to them in the most functional way possible and you’ll not only gain more partners, but you’ll see higher retention among the partners already in your program.

There are three simple ways to achieve this using a bona fide TCMA platform like xAmplify. But first, let’s quickly talk about the current shift in technology.

Channel marketing technology: past and future

Traditional PRMs and portals never made the channel marketing process “easy” for partners, and now, with the rise of outbound solutions, these platforms are becoming antiquated. An outbound approach to the partner experience is a more thoughtful way to earn partner participation, as opposed to hosting a portal where partners must download your assets and do all the co-marketing work themselves.

A true through-channel marketing automation platform leverages delivery to and through your partners to simply, seamlessly provide them with everything they need. Using one such TCMA solution, you can attract new partners, onboard them faster, and retain them longer.

Here are three methods for gaining and retaining channel partners:

#1—Expand your channel program through personalized outreach

The first step in starting or growing a successful channel is to determine what type of partner will be best for your product or service.

Are you developing an ecosystem of solution partners that offer additional tools to round out your solution, like value-added resellers (VARs) or independent software vendors (ISVs)? The value message here is the access they’ll have access to your client base and a co-branding opportunity to sell their solution through your sales team. You’ll need to provide co-marketing campaigns that strengthen their branding and tell the story that their offering is an integral piece of the full solution.

Or are you primarily looking for resellers and/or system integrators (SIs)? The value message to  this type of partner is more straight-forward—increase their revenue by adding your product to their portfolio.

You could also be in need of referral partners, who simply refer your solution to their client base and get a commission for doing so. Similar to an ISV or SI, except with no integration, the value here is that they’re pointing their customers to a known and trusted solution which their platform doesn’t offer.

Finally, you might also be looking to attract distributors. You’d traditionally have a closer relationship with this type of partner. Distributors will rely heavily on regular communication, sales enablement tools that you provide, and channel marketing material that you develop and deliver.

Once you’ve determined your ideal types of channel partners and created a list, follow these tips for initial outreach using an outbound platform:

  • Take that list of ideal partners with whom you should be doing business and enter it into the software as a new segmented list of Potential Partners – you could further segment the list into ISVs, Resellers, Referrals, Distributors, or SIs
  • Create the content with the value message that applies to each type of potential partner. Think about the qualifying questions they might have for you, and answer them before they have a chance to ask. For example:
    • For referral partners:
      • How large is your client base?
      • How many sales people could be introducing them to your client base?
      • How often do you run programs to introduce partners to internal sales teams?
      • What type of co-marketing programs do you run and how often could they take part?
      • What are the requirements for co-marketing opportunities?
    • For reseller partners:
      • What is the average sales price, time to close and close rate?
      • How much revenue could a standard partner generate?
      • How much training and co-marketing do you provide?
  • Create the templates and campaigns with personalized content, ready to be sent to your corresponding partner lists at any time. Of course, be sure to include a Request a Demo link and create an auto-sequenced series of targeted follow-up emails.

#2—Onboard channel partners faster than ever before

The faster you onboard partners, the sooner you’ll both see the mutual benefits of the partnership. As soon as they’ve signed up for your channel marketing program, cover the introduction basics:

  • Leverage your segmented lists again to ensure that their welcome and continuing journey with you feels personal.
  • Let them know their participation is appreciated and they will soon be rewarded.
  • Remind them of why they signed up in the first place—that redistribution will be easier than ever because you’ll be delivering campaigns in true automated through-channel fashion.

xAmplify makes this whole introduction incredibly simple and functional by allowing you to build nurture campaign templates and launch them from the same platform your channel partners will be using to redistribute. Not only do partners feel welcomed, they’re simultaneously becoming familiar with the platform they’ve just adopted… The faster they become familiar, the faster they onboard and begin putting the platform to use for mutual benefit.

#3—Use your TCMA platform for to-channel initiatives, too

The incredible thing about compulsory outbound solutions like xAmplify is that they force various and previously scattered pieces of channel marketing strategy to happen in one platform. This makes the first half of the TCMA acronym—the through-channel portion—an unprecedented model for success. With ease and simplicity, partners participate, you get insight into never-before-seen metrics, and you can dole out MDF (the reward you promised earlier) knowing that it’s going to partners who’ll put it to the best use.

This may all be enough to keep channel partners from leaving your program. But don’t forget that there’s a “to-partner” mode in addition to the “through-partner” mode.  

Using this alternate mode allows you to keep that initial introductory momentum going by delivering check-ins, newsletters, videos, case studies, white papers, educational materials, current sales enablement tools, product highlights, SPIF campaigns (more reward!), and more straight to their inbox. No portal or PRM login necessary.

Plus, with data insight to show you how often they’re opening, clicking, reading and watching, you’ll know exactly when to pull back and when to keep reaching out.